User FAQ

You can find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown, and the accepted payment methods.

Properties normally request this to guarantee your booking, and the card is often used to pay when you book. If you don’t need to make a prepayment, then they may hold an amount on your card to ensure it has sufficient funds. This test payment will be returned to you.

Very likely, yes. Properties usually accept payment for the stay with a different card or cash. To confirm that paying with a different credit card is okay, contact the property.

The complete button is a confirmation that the order is successful.

when you have successfully check in, you can click the complete button, it is intended to avoid any host fraud.

You can see this button by clicking ( View Booking - View Order - Complete).

On this page you will see a yellow text box written 'Processing', if everything goes well you can click the button (Complete - Complete Order) to allow MyTamu to make a payment to the Host (Completed) will be displayed after successfully.

If you have a problem or complaint with the host or accommodation,

you can click (Dispute) and fill in the relevant information and (Submit Complaint).

The Tetamu.com will do their best to give their best and take action.

Yes, you can check your email. an email will be sent to you (Booking confirmed).

Yes, it works this way in the current version, WordPress stores orders and bookings within the same database table so there are different (subsequent) IDs, but you can ignore the order ID - it’s used as a payment receipt only. Bookings are stored separately from orders because there may be websites that don’t require booking payments.

Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, go to menu/help and we'll resend it to you.

It depends on the property's policy. Additional costs for children, including extra beds/cots, are not included in the reservation price. Please contact the property directly for this information.

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. The property will do its best to accommodate your needs.

All the facilities listed under the room or accommodation type are included in the price. You can also see if other things like breakfast, taxes or service charges are included when you compare different options to book. After you book, this information can also be found in your confirmation email, and you can see it when you view your bookings in your account.

The price we show is for the room,house,apartment for the entire length of the stay, unless otherwise stated in the room type and description.

In the event of a crossed-out rate, we look at the prices currently being charged by the hotel in the 30-day window around your proposed check-in date. From the prices within this window, we display the third-highest price on offer as the crossed-out rate. To ensure we are making a fair comparison, we always use the same booking conditions (meal plan, cancellation policy and room type). This means that you get the same room for a lower price compared to other check-in dates at the same time of year.

You cannot use the vouchers when booking on our website. You will have to follow the procedures described by the organisation issuing the voucher.

Check-in and check-out times differ for each property. You can find them in the "House Rules" section on the property page when you make a booking. If you've already made a booking, you can see check-in and check-out times in your confirmation email and when you log into your account.

Pet policies are always displayed on the property’s page under "House rules".

If the property has luggage storage, you'll see it displayed on the property page under "Facilities". For more information about luggage storage, please reach out to the property directly using the contact details provided in your booking confirmation.